Returns and Refund Policy

Return & Refund Policy

 

Requirements for All Refunds, Replacements, and Gift Returns

1.     Policy Window: Our refund, replacement, and gift policy lasts thirty (30) days from the date of purchase. Because our products are printed on demand, we only accept returns for items that arrive damaged or incorrect. Buyer’s remorse is not eligible.
For holiday orders, please contact us within 7 days of delivery if there is an issue.

2.     Eligibility: Items must be unused, in the same condition you received them, and in the original packaging. Clear photo proof of damage or manufacturing error is required.

3.     Refundable Items: Only regular-priced items that arrive damaged or incorrect may be refunded or replaced. Sale items cannot be refunded unless damaged during shipping or due to manufacturer error.

4.     Non-Returnable Items: Free giveaway items from Heartfelt Fine Art Greetings® cannot be returned.

5.     Additional Non-Returnable Goods:
• Perishable goods (food, flowers, newspapers, magazines)
• Intimate or sanitary goods
• Hazardous materials, flammable liquids or gases
• Gift cards
• Downloadable software
• Health and personal care items

6.     How to Start a Return:
Email heartfeltfineart@aol.com for instructions or fillout our contact form.
You must receive an authorization number before returning any product.
Unauthorized returns or items sent without photo proof will not be accepted.

7.     Documentation Required: A receipt or proof of purchase and your email address are required to complete your return.

8.     Return Shipping Costs:
• You are responsible for return shipping unless the item arrived damaged or with a manufacturing, printing, or sewing error.
• Shipping costs are non-refundable.
• If your refund is approved, any return shipping costs we pay will be deducted from the refund.
• For items over $50, please use a trackable shipping service or purchase shipping insurance. We cannot guarantee receipt of returned items.

9.     Do Not Return to Manufacturer: Please do not send your purchase back to the manufacturer. Items returned to the manufacturer are not eligible for a refund.

10. Policy Alignment: This Return Policy is subject to the Terms of Service on our website.

Refunds (If Applicable)

11. Once your authorized return is received and inspected, we will email you to confirm receipt and inform you of approval or rejection.

12. If approved, your refund will be processed and applied to your original method of payment within a certain number of days.

13. Late or Missing Refunds:
• Check your bank account again
• Contact your credit card company
• Contact your bank

If you still have not received your refund, email us at heartfeltfineart@aol.com.